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3 、On-site technical service

(1) The application engineer will contact the customer within 4 working hours after receiving the request to confirm the application environment and problems of the product. Then contact the customer by phone or email to confirm the service charge.

(2) If on-site technical service is necessary, we will confirm with the customer the handling fee, on-site support location, and technical support on-site time.

(3) After completing the on-site support service, the engineer will fill in the technical service form and ask the customer to sign to confirm the completion of the service.

(4) Submit the technical support cost schedule to the customer.