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1 、Application solution

(1) To enable us to provide you with a quick solution, please provide detailed information, including:

● Product name, PCB version, BIOS version, and product serial number (S/N)

●Use peripheral models and specifications

●Application version, including OS and AP test procedures

●Application environment (such as temperature, humidity, and vibration)

●A clear description of the problem, and the problem is reproducible

(2) After we receive the information, the application engineer will reply.

The customer will receive a preliminary response within 4 working hours.

If the service requires an additional charge, the service can only be continued after the customer's confirmation.

(3) Due to the wide range of product applications, we cannot fully prepare all the required software and hardware equipment. In order to provide a simulated environment for the solution, the customer may need to provide the necessary equipment for testing.

(4) The engineer will provide customer-related reports after the problem is finally solved.

(5) The application engineer will contact the customer within 48 hours to confirm whether the provided solution is effective.

If any of the solutions is effective or the customer does not respond after receiving the third verification from the application engineer, the case will be closed.